Our address is:

Glenford, Kirriemuir Road, Forfar, Angus, DD8 3TG

Our telephone number is:  01307 462347

Our email address is:  This email address is being protected from spambots. You need JavaScript enabled to view it.

 


Opening Hours:  

Parts & Service:   Monday to Friday 07:30 - 17:30  /  Saturday 07:30 - 12:30  /  Sunday Closed

Sales:   Monday to Friday 08:30 - 17:30  /  Saturday 09:00 - 17:00  /  Sunday 12:00 - 17:00


At Glenford, we always aim to provide the best customer service possible. 

If you think there is something more we can do, please do let us know. This gives us the opportunity to discuss with you to get any issues resolved.

In addition, we are always happy to receive feedback to help us maintain and improve our service.


Enquiry Form

Our online enquiry from can be used for any enquiry, including: to book a service, an accident repair, a new sales enquiry, a Motability enquiry, a parts enquiry
and much more.

To contact Glenford via our online form please click here


Request A Test Drive Form

To request a test drive for any vehicle at Glenford via our online form please click here


Motor Industry Code of Practice

Here at Glenford, we subscribe to the Motor Industry Code of Practice for New Cars and to the Motor Industry Code of Practice for Service and Repair.

 

What if I have a complaint?

If you are unhappy with our service to you, please let us know. To make this as easy as possible, there are a few ways for you to tell us your concerns.

- At our dealership - in person or on the phone
  Phone 01307 462347 (Mon – Sat 08:30hrs- 16:30hrs)

- Or, you can write to us at : Customer Service Manager, Glenford, Kirriemuir Road, Forfar, Angus, DD8 3TG

What information should I include to ensure my concern is dealt with efficiently?

- Your full name
- The vehicle registration number
- The name of the person(s) at Glenford you dealt with
- A description of your concerns or questions
- What we can do to put things right
- The best contact details for us to reach you

We are dedicated to investigating your concerns as quickly and efficiently as possible. Any complaint processed through these procedures will be dealt with in accordance with the requirements of the Data Protection Act 1998.

           

What if I am dissatisfied with the outcome of my dispute with Glenford?

If you were to remain dissatisfied with the outcome of your dispute we can refer you to Motor Codes Ltd who provide CTSI certified Alternative Dispute Resolution (ADR)

Motor Codes website address: http://adr.motorcodes.co.uk/

or alternatively you contact their Advice Line on 0800 692 0825.

Further information on ADR can be seen on the Trading Standards website at http://www.tradingstandards.uk/advice/AlternativeDisputeResolution.cfm